Refund Policy

At Zubix, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition as when you received it.
• Have all original tags and packaging included.
• Be accompanied by a receipt or other valid proof of purchase.

How to Start a Return

To initiate a return, please contact our customer support team at zubix.justin@hotmail.com.

All return requests must receive approval before the item is shipped back. Once your request is approved, we will provide you with detailed return instructions and, when applicable, a return shipping label.

Please send approved returns to:

Zubix
31171 Hacienda Rd, Visalia, CA 93292, United States

Returns sent without prior authorization will not be accepted.

If you have any questions about the return process, please contact us at zubix.justin@hotmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and determine an appropriate solution.

Non-Returnable Items

Certain products may not qualify for returns due to their nature. These may include:

• Perishable products such as food, flowers, or plants.
• Customized or personalized products.
• Personal care or hygiene products, including beauty items.
• Hazardous materials, flammable liquids, or gases.

If you are uncertain whether your item qualifies for a return, please contact us before submitting your return request.

We are also unable to accept returns for sale items or gift cards.

Exchanges

If you need a different size, color, or product, the quickest option is to return the original item after receiving return approval and place a new order separately once the return has been processed.

European Union 14-Day Cooling-Off Period

For orders delivered to countries within the European Union, customers have the legal right to cancel or return their purchase within 14 days of delivery without providing a reason.

Returned merchandise must be unused, unworn, include all original tags and packaging, and be accompanied by valid proof of purchase.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method within 10 business days. Please be aware that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:

Email: zubix.justin@hotmail.com
Phone: (559) 582-0927